Bringing speed, efficiency, and convenience to the Hotel Service Experience
Zingle and Amadeus, two industry leaders, have partnered together to create one awesome service experience for hotel guests. Since 1987, Amadeus has been the number one Service Optimization solutions provider for the hotel industry. HotSOS is a cloud-based, service optimization enterprise solution, empowering over 70% of global hotel brands in more than 70 countries.
Forwarding a Zingle text message into HotSOS
In 2015, HotSOS helped hotels save over $100 million by reducing guest incidents, optimizing requests and scheduling preventative maintenance as part of the Amadeus Service Optimization solutions.
Zingle is Amadeus’ exclusive partner in providing real-time customer service text and messaging software, enabling hotels to have meaningful real-time, two-way conversations with its guests, while empowering guests to communicate through their most preferred channel – text and messaging.
By combining forces, all HotSOS guest information is automatically shared with Zingle, including everything from loyalty membership, room preferences, and any other details relevant to serving guests in the best way possible. Additionally, Zingle can initiate any HotSOS managed service requests. With over 90 languages supported, Zingle allows hotel staff to understand nearly any guest language and translate so that your staff can communicate no matter what language is needed. Whether you’re using Zingle with HotSOS, HotSOS Mild, or HotSOS Housekeeping, we’ve got you covered with our out-of-the box integrations.
With Zingle and Amadeus, you go from text to ticket in seconds flat. And that’s what we call an optimized service experience!
THE POWER OF HOTSOS
OF GLOBAL HOTEL BRANDS EMPOWERED
AMOUNT SAVED BY HOTELS EACH YEAR IN MILLIONS
COUNTRIES ALREADY USING HOTSOS