10 Aug Amadeus & Zingle Partnership is Revolutionizing Communications and Experience
Texting and messaging is the biggest trend in hotels, giving guests a whole new level of personalization.
Madrid, 10 August 2016: With over 4.77 billion mobile phone users estimated worldwide by 2017* and 350 billion text messages monthly**, the growth in mobile and in texting and messaging is rapidly becoming the biggest trend in hotels. Hotels are moving quickly to take advantage of messaging technology to increase guest engagement, improve guest loyalty, extend their competitive differentiation, and grow revenue. And thanks to the Amadeus and Zingle partnership, hoteliers can already text and message their guests and provide a whole new level of personalization.
Once a guest becomes comfortable with texting the hotel for their needs, the engagement between our team and guests increases, resulting in a higher overall level of satisfaction with the entire resort experience.
Director of Finance & Business Analytics at The Breakers, Luxury Palm Beach Resort
“Hotel guests are mobile. We are confident that Zingle’s solution in integration to Amadeus’ hospitality service optimization solutions creates the most instant and seamless solution to hotels and guests alike”
Founder & CEO of Zingle
Zingle is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingle allows businesses to engage, support and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the software tools to deliver an instant, actionable and seamless customer service experience. Zingle pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform.
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs more than 14,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as over 70 local Amadeus Commercial Organisations globally and has a presence in more than 190 countries. The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index. To find out more about Amadeus please visit http://www.amadeus.com/