Posts by David Wang

Zing-It! Automating Pre-arrival Welcome Messages for Hotel Guests

In the hotel business, it’s important to treat every guest like a friend that you are personally inviting to your party. Welcoming guests in a personalized way ensures your guests start off their stay in a positive way and immediately opens a line of communication between your guests and staff if any questions or service…

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3 Keys to Delivering a Better Guest Experience for Millennials

If you can choose between getting the latest flat screen TV or taking a quick weekend getaway, which would you choose? If you are part of the millennial generation (those born between the 1980s and 2000s), you just might choose the getaway, because according to Boston Consulting Group, millennials will account for almost 50% of…

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Zing-It! Automating Appointment Reminders

In our new series called Zing-It!, we’ll show you various examples of how you can use Zingle’s workflow automation engine (called Zings) to streamline communication and improve employee efficiency while providing a better experience for your customers. In this episode, we will highlight how to automate appoint reminder notifications. The success of any service-based business…

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Zing-It! Generating Real-time Customer Feedback & Reviews

In our new series called Zing-It!, we’ll show you various examples of how you can use Zingle’s workflow automation engine (called Zings) to streamline communication and improve employee efficiency while providing a better experience for your customers. In this episode, we will highlight how to automate customer satisfaction surveys. Customer feedback is the fuel that…

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New Study: Customer Service in the Age of Artificial Intelligence

Article written by Jason Hekl, SVP of Marketing at Zingle.  From Solving Problems to Saving Time — How Consumers Feel About ‘Bots’ vs Humans When it Comes to Customer Service Over the last few years, artificial intelligence has permeated nearly every aspect of our daily lives. From the way we shop online and manage our finances,…

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In-Stay Service Recovery: Your Hotel’s Missing Opportunity.

Do you know how your hotel guests feel about their experience during their stay? Hotels often send post-stay surveys a day or later after the guest has left the hotel. Often times, it’s too late to do anything about a bad experience. Hotel managers often comment on negative reviews on social sites asking unhappy guests…

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Webinar: How Weight Watchers Creates 1:1 Conversations that Build Strong Customer Relationships in the Digital World

Building a personal and emotional relationship with your customers can be challenging in today’s digital world, where less and less time is spent face-to-face with each other. But what if you could foster a personal relationship with every customer in a real-time, scalable way? In this on-demand webinar recording, title “How Weight Watchers Creates 1:1 Conversations…

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How to Build Strong Customer Relationships in the Digital World with Personalized Communication

Customer communication for brick and mortar businesses has dramatically evolved over the years due to the speed of technology innovation. Businesses once catered to each customer face-to-face with a smile and added the personal touch that creates an emotional connection with a brand. In today’s world, digital channels have taken over customer communication for the…

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How Fitness Centers Accelerate Membership Growth with Real-time Messaging

A new year means new resolutions to get fit and healthy. However, in today’s fitness landscape, there is no shortage of exercise options when it comes to losing those extra holiday pounds. The fitness industry has definitely changed and gotten more competitive over the years with the increasing popularity of CrossFit, yoga studios, spin classes,…

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Zingle Secures $11M to Bring AI to the Hotel Guest Experience One Text at a Time

Acquisition of Presto AI Enables the Leader in Business Text Messaging to Harness the Power of Intent CARLSBAD, CALIF. (PRWEB) JANUARY 31, 2019 With more than half of hoteliers planning to increase technology spending in 2019 on innovations that increase loyalty and personalize the end-to-end travel experience, leading business-to-customer messaging solution, Zingle, announced today that it…

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Webinar: Defining Moments for Guests, Hidden Opportunities for Hotels.

very hotel guest has a defining moment that creates an opportunity for hotels to deliver on an experience that is memorable. In this recorded webinar titled Defining Moments for Guests, Hidden Opportunity for Hotels: High Impact Guest Experience Strategies for 2019, you will hear from Zingle founder/CEO Ford Blakely and Zingle SVP of Marketing Jason Hekl…

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