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Posts by David Wang

Free eBook: Secrets to Serving the Millennial Traveler

Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences. They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check…

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How to Engage Your Guests and Get Crucial Feedback

It’s no secret that TripAdvisor and other online review sites have a great influence on booking decisions. In fact, a study from New York University’s Preston Robert Tisch Center for Hospitality and Tourism found that travelers are nearly four times more likely to select a hotel with higher review scores when prices are the same.…

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3 Ways to Improve Hotel Operations and Reduce Labor Costs

As labor costs continue to rise and revenue growth begins to slow, hoteliers are looking for ways to improve operational processes and increase employee productivity, without lowering the quality of service for guests.  A recent report from HVS  stated that the rise of labor cost is due to the increased difficulty in hiring qualified staff…

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Zingle Announces Four New Integrations to Help Hotels Further Personalize the Guest Experience

CARLSBAD, CALIF. (PRWEB) JULY 11, 2019 Leading business-to-customer messaging solution, Zingle, today announced new integrations with several solutions commonly used in hospitality property operations, including Springer-Miller Systems, Maestro, Megasys, and Visual One. As hoteliers continue to look for ways to drive loyalty and personalize the end-to-end travel experience, the integrations allow teams to leverage the full…

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Zing-It! Intent-Triggered Workflow Automation

Operational efficiency plays a huge role in providing great guest experiences. Streamlining workflows and removing unnecessary steps in the service process can improve staff productivity while providing faster service for guests. In this Zing-It! Episode, we will show you how Zingle uses artificial intelligence combined with a service optimization system integration to trigger workflow automations…

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Zing-It! Personalizing Messages

Personalization is the key to improving your customer’s experience. When it comes to personalized communication, capturing and leveraging the right data combined with a real-time channel like messaging can help you tailor communication to each customer and improve the overall customer experience you’re providing. In this Zing-It! Episode, we will go over how to send…

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Rising Labor Costs and Slowing Growth a Major Concern for Hoteliers

During this month’s NYU International Hospitality Industry Investment Conference, much of the talk centered around rising labor costs and the effect it will have on the future of hospitality. Hotels operate 24 hours a day year round, which always makes operational costs and labor top of mind for hotel owners and investors. But the concerns…

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Zing-It! Conversation Assignments

For large-sized businesses that use text messaging to communicate with customers through various departments, efficiency is extremely important. Having incoming messages routed to the right person who can answer specific questions or fulfill requests helps businesses with customer service response time as well as improving employee productivity. In this Zing-It! Episode, we will show you…

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Hotel Inefficiencies that Hinder the Guest Experience

Other than increasing bookings and revenue, reducing operational costs is a top priority for hotel owners and managers. As data from CBRE shows about 77% of hotel expenses are labor and operating costs. This presents a huge opportunity for hotels to revisit and analyze their operational processes and identify areas where both labor and operational…

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3 Keys for More Effective Communication with Gen Z & Millennials

While Generation Z and millennials may have differences in some areas, like their financial pragmatism, views on the workplace, and entrepreneurial tendencies, they do have many similarities, including their love for travel. Millennials have been painted as the front-runners of the travel industry, but make no mistake, Gen Zs also caught the wanderlust bug in…

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Zingle Unveils Next Evolution of AI-Powered Guest Messaging Platform for Hotels

New Artificial Intelligence & Analytics Features Give Hotels Enhanced Opportunity to Personalize the Guest Experience CARLSBAD, CALIF. (PRWEB) JUNE 03, 2019 With hoteliers continuing to double down on technology spending aimed at increasing loyalty and personalizing the end-to-end travel experience, leading business-to-customer messaging solution, Zingle, today announced several new artificial intelligence and analytics features designed…

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Zing It! Automating Post Check-in Welcome Messages

Besides casual greetings and transactional interactions, hoteliers struggle to truly understand if guests are satisfied during their stay. They usually don’t find out about issues until guests have left the property and posted a negative review. In a recent webinar focused on mid-stay guest engagement, Michelle Huntzinger, VP of Hotel Operations at SLS Casino &…

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3 Keys to Delivering a Better Guest Experience for Millennials

If you can choose between getting the latest flat screen TV or taking a quick weekend getaway, which would you choose? If you are part of the millennial generation (those born between the 1980s and 2000s), you just might choose the getaway, because according to Boston Consulting Group, millennials will account for almost 50% of…

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Zing-It! Automating Appointment Reminders

In our new series called Zing-It!, we’ll show you various examples of how you can use Zingle’s workflow automation engine (called Zings) to streamline communication and improve employee efficiency while providing a better experience for your customers. In this episode, we will highlight how to automate appoint reminder notifications. The success of any service-based business…

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Zing-It! Generating Real-time Customer Feedback & Reviews

In our new series called Zing-It!, we’ll show you various examples of how you can use Zingle’s workflow automation engine (called Zings) to streamline communication and improve employee efficiency while providing a better experience for your customers. In this episode, we will highlight how to automate customer satisfaction surveys. Customer feedback is the fuel that…

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New Study: Customer Service in the Age of Artificial Intelligence

Article written by Jason Hekl, SVP of Marketing at Zingle.  From Solving Problems to Saving Time — How Consumers Feel About ‘Bots’ vs Humans When it Comes to Customer Service Over the last few years, artificial intelligence has permeated nearly every aspect of our daily lives. From the way we shop online and manage our finances,…

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In-Stay Service Recovery: Your Hotel’s Missing Opportunity.

Do you know how your hotel guests feel about their experience during their stay? Hotels often send post-stay surveys a day or later after the guest has left the hotel. Often times, it’s too late to do anything about a bad experience. Hotel managers often comment on negative reviews on social sites asking unhappy guests…

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Webinar: How Weight Watchers Creates 1:1 Conversations that Build Strong Customer Relationships in the Digital World

Building a personal and emotional relationship with your customers can be challenging in today’s digital world, where less and less time is spent face-to-face with each other. But what if you could foster a personal relationship with every customer in a real-time, scalable way? In this on-demand webinar recording, title “How Weight Watchers Creates 1:1 Conversations…

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Zingle Secures $11M to Bring AI to the Hotel Guest Experience One Text at a Time

Acquisition of Presto AI Enables the Leader in Business Text Messaging to Harness the Power of Intent CARLSBAD, CALIF. (PRWEB) JANUARY 31, 2019 With more than half of hoteliers planning to increase technology spending in 2019 on innovations that increase loyalty and personalize the end-to-end travel experience, leading business-to-customer messaging solution, Zingle, announced today that it…

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Webinar: Defining Moments for Guests, Hidden Opportunities for Hotels.

very hotel guest has a defining moment that creates an opportunity for hotels to deliver on an experience that is memorable. In this recorded webinar titled Defining Moments for Guests, Hidden Opportunity for Hotels: High Impact Guest Experience Strategies for 2019, you will hear from Zingle founder/CEO Ford Blakely and Zingle SVP of Marketing Jason Hekl…

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How to Integrate Text Messaging into Your Social Media Strategy

Social media has been growing at a rapid rate in the last 10 years. In 2018, 69% of Americans use some type of social media. (Source) Businesses have a huge opportunity to leverage popular platforms such as Facebook, Instagram, Twitter and other social networking sites to better understand their customers and engage with them. This…

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15 Business Text Messaging Examples for Customer Communication

If you want to reach customers today, you must adapt to changes in their communication preferences. Due to its speed and simplicity, text messaging has become a way for businesses of all types to engage customers, especially the younger generation. As a matter of fact, consumers also want to communicate with businesses via text messaging…

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