New Research Exposes Hidden Service Risks for Hoteliers

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Posts by David Wang

5 Ways to Improve Customer Service with Automation

I recently came across an article with a headline I couldn’t resist clicking on. The headline read “New Study: 62% of Companies Ignore Customer Service Emails” I thought to myself, it must be clickbait, but I clicked it anyways. What I found was shocking. This was an interesting study because it truly shows the break…

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How Text Messaging Improves Business Operational Efficiency

You often hear about how text messaging helps to improve customer service as well as the overall customer experience. But texting doesn’t just benefit the customers, it also helps improve the overall operational efficiency of businesses as well as boosting the productivity and satisfaction of employees. According to a survey by Staples, 75% of American…

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5 Ways Business Text Messaging Builds Customer Loyalty

“Customer retention is a byproduct of customer service and experience. Create a good experience, that’s consistent and predictable, and you have a shot at customer retention.” – Shep Hyken via NGDATA.com I think this quote is spot on when it comes to retaining customers and building loyalty. You don’t even need to have a great…

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Journey Mapping Your Way to Better Customer Communication

Guest article by Annette Franz, CCXP; Founder and CEO, CX Journey Inc. It’s always an honor to connect with industry experts and get their thoughts on the state of customer experience today. In our latest guest article, customer experience expert and speaker Annette Franz breaks down how you should be journey mapping to improve customer…

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5 Ways to Improve Your Customer Experience for 2018 and Beyond

As products and services become more commoditized, businesses need to differentiate their brand by providing unique and memorable experiences for each individual customer. According to Walker Info, by 2020, customer experience will overtake price and product as the key brand differentiator. That’s why in 2017, 50% of product investment projects was redirected to customer experience…

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Revolutionize Hotel Guest Experiences with Text Messaging

How Amadeus HotSOS seamlessly works with Zingle’s Hotel Guest Messaging Solution to provide a faster and more personalized guest experience. It’s all about the guests! The future of hotel success heavily relies on delivering a personalized and memorable experience that keeps them coming back. Gartner predicts that by 2018, more than 50% of organizations will…

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Why Law Firms Need Text Messaging to Improve Client Communication

Article Updated March 21, 2018A typical day for a lawyer involves case research, writing documents, sending and responding to emails, meetings, court appearances and hours of phone calls. Lawyers often spend time on the phone with clients, court clerks, other lawyers, opposing lawyers, and even their boss. Imagine if the number of phone calls was…

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Introducing Zingle 5.0

Our goal here at Zingle is to help businesses create better relationships with their customers. We recognized that consumers wanted to have a faster and easier way to communicate with businesses and intelligent messaging is the solution for better customer experiences. We listened to the market and our customers on how we can take Zingle…

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Press Release: Zingle Teams with TripAdvisor to Automate Hospitality Reviews Via Text

Zingle, the hospitality industry’s leading, two-way, business-to-customer messaging platform, today announced that it has teamed with TripAdvisor to automate review collection for hundreds of its hotel customers, including Hyatt, Cosmopolitan Hotel, and Two Roads Hospitality. In addition, Zingle is teaming with Viator, a TripAdvisor company, to give hospitality customers the ability to message guests pre-arrival…

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How to Properly Handle Negative Reviews of Your Business

Today, few things are more important to your business than your online presence. With 97% of consumers turning to a search engine when they buy a product, your digital footprint is more important than ever. And while there are many facets that you can control, the internet has provided a platform for anyone to share…

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New Integration: TripAdvisor

The Zingle TripAdvisor integration has landed! Zingle Enterprise customers have access to this integration starting today. TripAdvisor is a travel website company that provides hotel reviews for consumers. The Zingle and TripAdvisor integration makes it easy to solicit TripAdvisor review surveys through group messages, templates, and Zings. Here’s how it works 1) Quickly set up…

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New Integration: Zapier

We are excited to announce our Zapier integration. Zingle customers subscribed to the Standard pricing tier or above will have access to this integration. Zapier is an integration platform that allows you to easily connect your apps in order to automate tasks. Integration platforms have gained momentum over the past several years as apps have…

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How to Gain and Retain Gym Members with Text Messaging

Gyms and fitness centers have no shortage of competition. Besides competing with each other, they also compete with other options such as home equipment, the YMCA and CrossFit, which has been gaining in popularity over recent years. How can gyms compete? It all comes down to the experience. From generating new members to retaining existing…

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Hotel Guests Rave About Text Messaging on TripAdvisor

Delivering a delightful hotel guest experience has its benefits, especially when happy guests rave about it on TripAdvisor. This infographic shows guests love using text messaging to engage with their favorite hotels throughout their entire experience. DOWNLOAD INFOGRAPHICYou May Also Like: How to Improve Your Hotel Guest Experience with Text Messaging

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? Feature Preview – Teams

Some of our customers know the feeling; a message comes in and the Zingle “ding ding dinggg” notification alert piques your interest, only to find that the message is intended for another person or team. Zingle usage within teams is on the rise, and currently, there isn’t a way to ensure that teams only see…

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How to Get More Feedback from Your Customers Through Text Messaging

Customer feedback is arguably the most important piece of data for any business. Knowing how your customers feel about your brand and their experience associated with it can help improve many aspects of your business including customer service, internal processes and the product or service that you provide. The importance of keeping existing customers is…

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Zingle Wins Customer Service Software Awards from FinancesOnline

We are proud to announce that Zingle recently was recognized with two major awards from a leading B2B software review site. FinancesOnline granted Zingle Business Text Messaging the 2017 Great User Experience and Rising Star Awards for its intuitive design and high usability to deliver better customer service and experience. The awards were given after…

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How to Improve Your Hotel Guest Experience with Text Messaging

It doesn’t matter what size your hotel is, the main objective should be to create the best guest experience possible. The guest experience does not begin when the guest arrives at your hotel, it starts right after they book their stay. Communication is a crucial aspect of the guest experience that can truly affect how…

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5 Ways Businesses Lose Money by Not Using Text Messaging

There are few things more important to businesses than increasing revenue and reducing costs. Improving operational processes can help businesses create better customer experiences while maximizing staff efficiency. With much more product parity and an oversaturated market, providing a better than good customer experience is crucial for survival in any industry. According to Walker Info,…

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Why You’re Doing Business Texting Wrong, and How to Fix It.

Many businesses are starting to use text messaging as a new way to communicate with their customers, with applications from customer service to marketing. In fact, 80% of people already use text messaging for business purposes. However, some businesses see text messaging as simply a feature or tool, and not something with broader implications that…

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Top 3 Takeaways From the Messaging Tech Session at Advertising Week New York 2017

This week, industry leaders in marketing, advertising, media, and technology gathered in New York City for Advertising Week to discuss challenges and opportunities that businesses face today. At the conference, the leaders shared their thoughts and best practices for how businesses can tackle the obstacles they encounter and provide better customer experiences. One particularly popular…

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5 Reasons Text Messaging is the Future of Customer Experience

Consumers today are in control when it comes to how they want to interact with businesses. With many channels available including website, email, phone, live chat and social media, it’s up to forward-thinking businesses to leverage as many channels as possible to deliver the best customer service experience possible. According to a study by Aberdeen…

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Infographic: Texting is the New Email for Customer Communication

Getting the attention of today’s digitally savvy consumers is tougher than ever. With email spam making up 45% of all emails, you need to find new ways to reach more customers in today’s smartphone-obsessed world. Providing multiple communication touchpoints enables you to be where your customers are, no matter how they choose to interact. Text…

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Why Intelligent Automation is Crucial to Business Texting

Text messaging has quickly become the preferred choice of communication between businesses and consumers in the mobile due to its speed and simplicity. With 80% of professionals currently using text messages for business purposes, it is a no-brainer that more businesses will adopt texting in the near future. As with other business technology, intelligent automation…

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10 Ways to Let Customers Text Message Your Business

Many businesses today are utilizing SMS text messages to engage and better service their customers. However, for customers to start texting your business, they have to know about it. There are various ways to market and promote your business text number through various channels. Here are 10 ways you can get your customers to start…

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MarBrisa Carlsbad Resort Boost Guest Satisfaction with SMS Text Messaging

About MarBrisa Resort The MarBrisa Carlsbad Resort (Hilton Grand Vacations Club at MarBrisa) has 14 Villas nestled on 43 acres of lush landscaping in Carlsbad, CA. Classic Spanish Mediterranean-style villas offer panoramic ocean and park views with an incomparable location close to all the best that Southern California has to offer. Challenge Focused on providing…

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Ways to Calculate ROI for Your Business SMS Texting Program

There are many ways businesses can use and benefit from using SMS text messaging to engage customers. Depending on how text messaging is used, there are different ways to measure and calculate the return on your investment. Everything you do in business needs to have a goal in mind that will achieve a quantifiable result.…

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5 Things Hotels Must do to Provide the Best Guest Experience

ACCORDING TO DELOITTE RESEARCH, TODAY’S CONSUMERS WANT AUTHENTICITY, PERSONALIZATION, REMOVAL OF FRICTION, AND ON-DEMAND FUNCTIONALITY IN THEIR TRAVEL EXPERIENCES. Hotels must innovate and get creative to adapt to these consumer needs to stay competitive. In our latest SlideShare titled “5 Things Hotels Must Do to Provide the Best Guest Experience”, we researched the top five…

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Sack the Competition With Texting this Super Bowl

Handoff, execution, completion. These words, usually tossed around in the office, will be the same ones you’ll hear this Sunday. There are over 116 million people expected to watch the Big Game this year; have you considered how leveraging these numbers could benefit your business? The answer may be as simple as integrating text messaging…

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Landline texting made possible

Why Businesses Should Start Texting From Their Landline Face it, it’s 2017: everyone is texting. If you haven’t integrated text messaging into your business, you’re missing out on infinite opportunities to engage with your customers using their preferred method of communication.

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Zingle Heads to HEDNA San Diego

Industry professionals are counting down the days until HEDNA, a highly anticipated hospitality conference of the year. For over 25 years, HEDNA (Hotel Electronic Distribution Network Association) has been bringing together the best professional minds in the hospitality industry to explore and influence the world of electronic distribution, providing clarity and insight on the issues…

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Butterball – Text Before You Carve!

Life is full of beautiful moments. Being the one in charge of the Thanksgiving turkey isn’t one of them. From meddling mother-in-laws to political stalemates with your uncle, we all have reasons to be stressed out over the holidays.

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Zingle Welcomes Matt Schvimmer as CMO

  A Glimpse Into Why I Joined Zingle and How Messaging is Taking Over! There’s no easy way to say this:  I’m old.  I don’t know when it happened exactly but let’s just say I find myself outside Nielsen’s coveted demographic.  The upside of being old is that I can throw out 80s references like nobody’s…

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Zingle Welcomes Matt Schvimmer as CMO

  A Glimpse Into Why I Joined Zingle and How Messaging is Taking Over! There’s no easy way to say this:  I’m old.  I don’t know when it happened exactly but let’s just say I find myself outside Nielsen’s coveted demographic.  The upside of being old is that I can throw out 80s references like nobody’s…

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When a Hurricane Hits, Texting in Real-time Can Save Lives

In Florida, a state known for it’s year-round tropical weather, vacationers frequent some of the countries finest hotels, beaches, and attractions in an effort to kick-back and recharge from the stress of everyday life.  But what happens when tourism collides with a natural disaster?  We found out a few weeks ago when Hurricane Matthew lashed…

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Millennials Prefer sms Over Phone & Email

Millennials will drive consumption in the near future, so if Millennials choose a brand now, they are likely to stay loyal. No small businesses can afford to ignore this massive audience with a passion for technology and on-demand communication. 

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Customer Service & Messaging – Takes Two to Tango

Since 2009 we’ve thought about, built products and transformed the way customers interact with businesses, communicating via text and messaging with a two-way, real-time business messaging platform. Giving businesses a way to better communicate with their customers and vice versa is in our DNA, Zingle was created from that. For many businesses, a long line…

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Grand Pacific Resorts Partners with Zingle

Carlsbad, CA, September 2016: Grand Pacific Resort team members have the opportunity to use text messages to communicate with timeshare owners and guests, thanks to a new partnership with Zingle®, a text messaging service for businesses. The launch of this service is already improving satisfaction and optimizing efficiency as owners and guests use text messaging…

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15 GIF’s That All Texters Can Relate To

You text, chat, message and call each day to keep relationships alive and well, but do you ever think how some tools, apps and resources make it so easy—even to people across the world? I know that I do. You text, chat, message and call each day to keep relationships alive and well, but do you…

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Q2 | Zingle Insights

  There are a lot of new customer relationships forming!  Every day, our Zingle team works to build a better product, customer experience, business communication tool to figure out new ways we can make the business & customer relationship even more seamless. Just this past quarter our customers sent 4.25 million messages to their customers (that’s…

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4 Tools Changing the Way Businesses Communicate

You text, chat, message and call each day to keep relationships alive and well, but do you ever think how some tools, apps and resources make it so easy—even to people across the world? I know that I do. Fundamental changes to the way we communicate and stay in touch with both our professional and personal…

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Winning Over Your Customers with Mobile SMS & Messaging

It’s prime time lunch hour for your business and your customer has repeated what they need 17 times, both the customer and business can’t completely understand the other end. What is this? An epic customer service fail. Every business is in the business of customer service because well, quite frankly without customers you have no business,…

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HITEC’s Top Takeaways in 2016

TWEET THIS: http://bit.ly/295nKMG  HITEC, known as the “World’s Largest Hospitality Technology Show,” brought some exciting trends & topics to the limelight this year. Held in New Orleans, included were 342 vendors, various keynote speeches from industry & brand experts, for grand totals of over 6,000 attendees from 65 countries1. The total reach of this event cannot be measured,…

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3 Easy Ways Texting Makes Your Business Wildly Successful

Texting has been around for nearly twenty years but it wasn’t until recently that the texting mojo has hit businesses. Previously, texting was just a way to chat with friends and family—now it is the most efficient way for any size business to connect with their customers. Today’s on-demand customer wants to order a sandwich…

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5 Things You Need To Know for Messaging in Business

Text messaging is the fastest way to communicate in business. Quicker than email and more convenient than a phone call, it’s become commonplace. As experts now in the business communications space,  at Zingle we are seeing multiple businesses use online systems & softwares to respond to their customers such as Facebook Messenger (oops, I mean,…

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Zingle, Feetz, SkySafe among San Diego’s Cool Companies

This is the second year that the San Diego Venture Group has arranged for a group of Silicon Valley venture capitalists to meet local companies. The 31 companies were selected from a list of 140 applicants because they were considered far enough along to receive initial or follow on rounds of investment. “People complain about…

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Zingle Chosen as a San Diego “Coolest Company Award” Recipient

June 1, 2016 – Zingle is part of a small group of “cool” companies chosen as “San Diego’s Coolest Companies” award recipients for 2016. The San Diego Venture Group is a non-profit organization designed to bring together people in San Diego who are interested in new enterprise and the process of creating it. They are…

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Zingle Post On Medium: Creating Bots

Written By Zingle’s own Nathan Jovin, Director of Technology: At Zingle we’ve been doing message-based automations since 2013. After Facebook’s recent F8 keynote, there’s a ton of buzz around bots in the tech world. Major messaging platforms like Telegram, Facebook Messenger, and Slack all have robust bot support.

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Zingle Partners with Hyatt

April 7, 2016 – Zingle, a mobile messaging startup, was chosen this week as Hyatt’s global preferred guest messaging service. That’s a coup for the San Diego-based startup, which has invented what it calls the first-ever text messaging service for hotel concierges. As with other messaging services, Zingle’s aim is to speed up customer interaction…

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Zingle Teams With Hyatt as Global Guest Messaging Service

April 6, 2016 – San Diego, Calif. – Zingle, a leading mobile messaging company that helps businesses better communicate with their customers, today announced that Hyatt has selected Zingle as its preferred guest messaging service for Hyatt hotels worldwide. Zingle’s multi-channel messaging platform will allow guests to seamlessly and instantly text and message with staff…

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