New Research Exposes Hidden Service Risks for Hoteliers

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Posts by Jason Hekl

Hoteliers Left in Dark with 75% of Guests Not Reporting Problems

In the age of experience, service is more important than it’s ever been. In hospitality, operators are working overtime to uplevel the service they provide to keep their guests happy and coming back for more. And while most operators know they have an incomplete picture when it comes to the end-to-end guest experience, the extent…

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How AI is Supercharging the Summer Travel Experience

(EDITOR’S NOTE: This is Part 2 in our ongoing series on Artificial Intelligence. The first story, a primer on what AI really is, and why it matters, can be found here.) As we find ourselves in the midst of another record-setting travel season, companies are working overtime and pulling out all the stops to ensure…

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Consumer Chatbot Index: Impact on Trust, Brands, and Jobs

While chatbots and digital assistants were created to bring efficiencies to our everyday lives by automating mundane tasks and helping us make decisions on everything from purchases, to personal finance, their impact on the world around us is poised to be far more consequential. Although the majority of chatbot use cases today have relegated bots…

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