See why businesses use Zingle to elevate their customer service experience
The Hyatt Regency Minneapolis is a contemporary high-rise hotel with 645 guestrooms in the heart of the city. With a culture built on customer service and a mission to delight guests at every turn, the aspiring staff were looking for new technologies to improve operational efficiency and the guest experience
“We are so happy to have a trackable communication tool! Since launching Zingle, our staff have responded to 100% of guest requests.”
In a recent outreach effort, Weight Watchers of Las Vegas sent out a promo that gave users a discount if they texted back with the given keyword. Of the 719 messages sent, 54% recipients responded with the keyword to receive the promo code and 11% of those redeemed the offer in the meeting – a 6% conversion rate for the overall campaign.
“I looked at a few other companies, but none of them provided what Zingle does. Zingle had a completely different way to go about text messaging our members. It is a completely unique application of text messaging in the business world.”
Chief Operating Officer
Etched on the Ontario tattoo scene since 2008, Chronic Ink first made a name for itself as the go-to place for Asian-style ink. Now with two studios, their 30 artists are booked anywhere from three months to two years in advance for Asian, Western, Realism, and custom lettering designs.
“It’s way more efficient, and we are able to confirm clients so much faster… It’s definitely something that affects the way we do business greatly.”
Signature Flight Support is a network of Fixed Base Operators (FBOs), providing aviation services for business and private aircraft. Operating much like a hotel front desk, Customer Service Representatives assist customers with refueling, hangarage and other aviation amenities. The world’s largest network of FBOs, Signature Flight Support has more than 200 locations worldwide.
“I’ve done my research and looked at other products, and Zingle is far superior to anything I’ve found. I’ve actually had customers that have seen it in use here put it in place in their own businesses.
I utilize the Zingle app on my phone, which I actually find to be one of the most powerful pieces of the whole system. I can see all of those communications come through as notifications on my cell phone. If I’m not at the location, I can respond to the customer directly.”
With a guest list that includes former presidents and Hollywood starlets like Franklin D. Roosevelt, John F. Kennedy, Charlie Chaplin, and Mae West, “The Del” has also been featured in over 12 films and was dubbed the “in spot” for celebrities during the Prohibition.
“Zingle has simplified communication for our guests. Guests really love it and we get a lot of positive feedback.
Setting up Zingle was a very smooth experience”