The Hyatt Regency Minneapolis is a contemporary high-rise hotel with 645 guestrooms in the heart of the city. With a culture built on customer service and a mission to delight guests at every turn, the aspiring staff were looking for new technologies to improve operational efficiency and the guest experience

“We are so happy to have a trackable communication tool! Since launching Zingle, our staff have responded to 100% of guest requests.”


- Barbara Thomas, Front Desk

The Challenge

The Hyatt Regency Minneapolis was looking for a way to make check-in faster and easier for their guests. Specifically, the hotel wanted to: 1) Eliminate the need to print room queues, 2) Spend less time on the phone, and 3) Make the guest stay more enjoyable.

The Solution

Hyatt was able to seamlessly integrate Zingle’s real-time 2-way messaging platform into their existing management system, HotSOS, enabling immediate quantifiable results

The Results

Speed

Check-in time is now 2 minutes faster, so guests do not have to wait in long lines

Convenience

Room queues are now web-based and automatic

Human

Staff are off the phones giving them more time to service guests