The Hyatt Regency Minneapolis is a contemporary high-rise hotel with 645 guestrooms in the heart of the city. With a culture built on customer service and a mission to delight guests at every turn, the aspiring staff were looking for new technologies to improve operational efficiency and the guest experience
“We are so happy to have a trackable communication tool! Since launching Zingle, our staff have responded to 100% of guest requests.”
- Barbara Thomas, Front Desk
The Hyatt Regency Minneapolis was looking for a way to make check-in faster and easier for their guests. Specifically, the hotel wanted to: 1) Eliminate the need to print room queues, 2) Spend less time on the phone, and 3) Make the guest stay more enjoyable.
Hyatt was able to seamlessly integrate Zingle’s real-time 2-way messaging platform into their existing management system, HotSOS, enabling immediate quantifiable results
Check-in time is now 2 minutes faster, so guests do not have to wait in long lines
Room queues are now web-based and automatic
Staff are off the phones giving them more time to service guests