Zingle | Case Study Wyndham Garden Brooklyn Hotel
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Located minutes away from major NYC landmarks, the Wyndham Garden Brooklyn attracts business people and tourists alike. With dazzling views of the Manhattan skyline, it’s a home away from home with all the right amenities. Whether they’re here to close the deal or to catch Hamilton, it’s important to hotel management that their guests have a positive visit.

screenshot-2016-11-04-14-18-41I have already received calls from different guests/clients, and all I have are positive reviews for Zingle. 

We decided to go with Zingle because it gave me more opportunity to increase strength in our reviews. screenshot-2016-11-04-14-18-41


The Wyndham Brooklyn needed to find a way to increase reviews on TripAdvisor. They also needed a better way to communicate with international guests who weren’t English-fluent. The hotel had never tried customer text messaging before using Zingle and started to research viable solutions. I decided to go with  Zingle because it gave me more opportunity to increase reviews,” said Maxwell Tapia, Director of Rooms.


The Wyndham Brooklyn uses a custom package, which includes 10,000 messages a month unlimited contacts, customer surveys, and message translation that enables the team to better communicate with international guests.


The hotel’s TripAdvisor page now boasts more than 125 reviews, with a 4-star average rating. Guests speak of the cleanliness and comfort of Wyndham Brooklyn, not to mention the attentive staff. Having the personal touch of text messaging was able to give staff that connection they were missing with their guests, as well as an easy way to leave a positive review.




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