Zingle | Extraordinary Conceptions Case Study
Zingle | Extraordinary Conceptions Case Study
Read about companies that are successful with Zingle, business messaging & more.
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Time is of the essence for an agency devoted to matching egg donors and surrogate mothers to individuals and couples needing assistance in building their families. And for any business that operates under time sensitivity, an efficient method of communication isn’t just something nice to have; it’s an absolute must.

 

Since 2005, Extraordinary Conceptions has been guiding parents, donors, and surrogate mothers through the matching, coordination, and legalities of the process. Headquartered in Carlsbad, CA, the agency has provided personalized fertility services, helping clients achieve the dream of parenthood all over the world.

screenshot-2016-11-04-14-18-41“Whenever I run into someone, I preach Zingle.”

– MARIO CABALLERO, CEO

THE CHALLENGE

From missed phone calls, voice messages left unanswered, and unread emails, Extraordinary Conceptions was faced with what has become a modern day challenge: communication inefficiency.

 

Now that text messaging has become the preferred method of communication, Mario Caballero, CEO of Extraordinary Conceptions, knew there was a more efficient way for his team to connect with clients without the delays they were experiencing. So Mr. Caballero took action.

THE SOLUTION

After reading about Zingle in a local paper, Mr. Caballero, knew he wanted to integrate text messaging into his business.

 

With the goal of improving communication between egg donors, surrogate mothers, parents, and his team, Mr Caballero became an immediate customer after viewing a demo. When asked what he thought of Zingle’s integration with his agency? “Wow, that was too easy.”

screenshot-2016-11-04-14-18-41Since using Zingle, Mr. Caballero and his team find that “there’s no longer the waiting game between trying to return phone calls, messages, or emails” and that communication between donors, parents, surrogates, and his staff has “improved 100%.”

THE RESULTS

NO CUSTOMER LEFT BEHIND

A CENTRAL INBOX

COMMUNICATION IMPROVEMENT

SEE HOW TEXTING CAN TRANSFORM YOUR BUSINESS
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