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August 23, 2019

Free eBook: Secrets to Serving the Millennial Traveler

David Wang

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Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences. They demand fast, convenient and personal service:

  • 67% expect a response from customer support within 10 minutes.
  • 22% of millennials would stop doing business with a brand after one bad customer service interaction.
  • 41% check a brand’s website or FAQ because they want the convenience of solving the problem themselves.
  • 26% of millennials say they never look forward to dealing with customer service over the phone, compared to 18% with Gen X and Boomers.

Download this free eBook and learn how to engage the younger generations on their terms and deliver the kinds of experiences that keep them coming back for more. 



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