Zingle Hospitality

Allow your hotel guests to message you for any request, anytime, anywhere.

What is Zingle Hospitality?

Zingle connects your hotel staff and your guests through text messaging. Our 2-way messaging software enables your staff to quickly respond to guest requests from any device.

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How Can Your Hotel Use Zingle?

Instead of calling the front desk, guests can text message you for requests like room service, valet, or even ordering drinks by the pool.

Food

Message for room Service and on-site restaurant reservations.

Services

Message for spa appointments, special events and activities.

Requests

Message for extra towels, wakeup calls and late checkouts.

Valet

Message for faster valet car pickup.

How it works

Zingle helps provide a more pleasant guest experience throughout their entire stay.

1

Guest messages their request

Upon check-in, your guests receive a welcome message and can easily message back for anything they need instantly. (room service, spa appointment, drink order and much more).

Hospitality in App
2

Hotel receives request in Zingle and responds

Hotel staff can easily reply to each request with a custom or automated response through the Zingle dashboard from their computer, tablet or smartphone.

3

Guest receives confirmation message

Your guests instantly receive a confirmation message without waiting on the phone so they can start having fun.

Key Benefits

Zingle hotel messaging increases guest satisfaction and drive upsell opportunities while maximizing staff efficiency.

Grow RevPAR

  • East of requesting services increases frequency of booking
  • Keep guests on property spending money
  • Increases repeat booking & new reservations

Improve Satisfaction

  • Faster, better service = happier guests & better reviews
  • Guests don’t have to wait on hold for any requests
  • Feedback surveys or link directly to TripAdvisor thru a text, email or social inbox

Optimize Efficiency

  • Shorter wait times at check-in and concierge
  • Staff saves time with auto responses & templates
  • PMS integrations to streamlining workflow
  • Integrates into your business app

Hundreds of Hotels Love Zingle.

Key Features

Powerful messaging features for all your guests’ needs.

Easy Integrations

Zingle easily integrates into your existing CRM or Property Management (PMS) software.

Intelligent Notifications

Get notified about issues immediately and resolve them fast.

Real-Time Analytics

Analyze message volume, response times and more to improve performance.

Automated Responses

Reduce manual work with automated responses for common requests like wifi passwords and daily activities

Works on all Devices

Hotel staff can respond on any device from the desktop, tablet to smartphones. IOS and Android Apps are available for staff to communicate with guests on the go.

Language Translations

Instantly translate messages into 90 languages. Ciao, Hola, Bonjour...

Third Party Integrations

Complete with integration into various PMS’ and Newmarket’s HotSOS, Zingle provides real-time customer data syncing and automated order management. PMS integrations include:

  • Epitome
  • Focus
  • FSPMS
  • Galaxy/Lightspeed
  • Infor/HMS
  • LMS
  • Opera
  • Sms
  • Visualone

See how it works at your hotel.