Privacy | Zingle Messaging
Privacy | Zingle Messaging
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Privacy Policy – For Customers

 

Effective: 1/1/17

 

1. ABOUT ZINGLE & THE CONTENT OF THIS PRIVACY POLICY

 

Welcome to www.zingle.me provided by Zingle, Inc., doing business as Zingle (“Zingle”).

 

Zingle provides this Privacy Policy (“Privacy Policy”) to inform you about how Zingle collects, uses and discloses information it obtains through the online services and properties owned or controlled by Zingle, including Zingle’s proprietary enterprise text-messaging platform (collectively, the “Service”). All other terms not defined herein will have the meanings set forth in the Zingle Terms of Use (the “Terms of Use).  If you are a Zingle customer who has entered the SaaS Agreement with Zingle, then you are a “Customer.”  If you are an individual with whom a Customer communicates using the Service, then you are a “Consumer.”

 

This Privacy Policy is incorporated by reference into the Terms of Use. After reviewing the Privacy Policy, if you have any further questions, please contact Zingle at info@zingleme.com.

 

2. A GENERAL NOTE ON INTERNET TECHNOLOGIES AND PRIVACY

 

Before you review this Privacy Policy, we recommend that you become familiar with the following concepts and terms so that you can best understand how Zingle uses your data to provide the Service.

 

  • Ad Tags: Ad Tags are pieces of code that allow the delivery of online advertisements in the dedicated ad spaces on websites and in online applications. Advertisers’ Ad Tags may transmit certain anonymous information about the web site, section of the site and size of the ad.

 

  • Cookies: Cookies are small text files that web servers typically send to users’ computer when they visit a website. Cookies can be read or edited when the user loads a website or advertisement from the domain that wrote the cookie in the first place. Cookies are used by companies to collect and send information about a user’s website visit – for example, number of visits, average time spent, pages viewed, navigation history through the website, and other statistics. This information can be used to improve a user’s online experience by saving passwords, or allowing companies to track and improve website loading times, for instance. Cookies can also be used to track a user’s browsing or online purchasing habits and to target advertisements to specific users. Cookies cannot be used to access any other data on a user’s hard drive, to personally identify them, or to act like malware or a virus. Users who prefer not to accept cookies can set their Internet browser to notify them when they receive a cookie or to prevent cookies from being placed on their hard drive. You can read more about cookies at http://www.allaboutcookies.org/cookies/.

 

  • Web Beacons & Pixels: A web beacon consists of a small string of code that represents a graphic image request on a web page, a page in an online application, or in an email. A graphic image can be associated with the web beacon, but is not required. When an image is present, usually the image is designed to blend into the background of the web page, application, or email in which it appears. Often a beacon will be placed by an online data collecting company without an image, so it is invisible to the user, and in the smallest discrete space possible on the screen. This is a “pixel” and is essentially an invisible web beacon. Pixels and web beacons can be used for site traffic reporting, unique visitor counts, advertising auditing and reporting, personalization, and other uses. They do this typically by writing or editing cookies on each user’s computer. Therefore, like cookies, they cannot be used to key log, copy personal files from your computer, or replicate like a virus. Most pixels and web beacons, including those used by Zingle, collect only anonymous data.

 

3. COLLECTION OF INFORMATION

 

  • Registration. If you are a Customer, then we will collect the information you provide when you register with the Service. We may also receive information about a Customer from Consumers who use the Service to communicate with the Customer.

 

  • Consumer Information. If you are a Consumer, then we will collect information that you provide Customers (as facilitated by the Service), such as your name, email address and phone number.  We will also collect your Service messaging history with our Customers, and any information included in your messages with Customers that flow through the Service.  We may also receive information about Consumers from our Customers.

 

 

  • Customer Support. We may collect information about you through your communications with our customer-support team.

 

 

  • Location Information. We collect and store your location information if you enable your mobile device to send it to us, such as by use of geolocation features in the device(s) through which you access the Service, or by inference from other information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet).  We use location information to provide you with features, notifications, advertising, or other content that is influenced by your location.

 

 

  • Making Payments. If you are a Customer, our service providers will collect and process your payment information. We do not collect or store any payment card information, though we may receive information about completed transactions that does not include credit card or bank account numbers.

 

4. USE OF INFORMATION

 

We use the information we collect from the Service mainly as follows: (i) to provide, maintain, protect and improve the Service (including data analytics), to develop new ones, and to protect Zingle and our users; (ii) to respond to your submissions, questions, comments, requests and complaints and provide customer service; (iii) as part of our efforts to keep the Service and integrations safe and secure; (iv) to protect Zingle’s rights or property; (v) for internal operations, including troubleshooting, data analysis, testing, research, customization, and improvements to service and experience on the Service; (vi) to send you confirmations, updates, security alerts, and support and administrative messages; and (vii) for any other purpose for which the information was collected.  We may use information to provide online advertising on the Service and to send you information we think may be useful or relevant to you.  You may opt out of email marketing by using the unsubscribe link in a marketing email.

 

We may anonymize and aggregate data collected through the Service and use it for any purpose.

 

5. SHARING INFORMATION WITH THIRD PARTIES

 

Zingle may share your information: (i) where your consent is obtained, such as when you choose to opt-in or opt-out of the sharing of data; (ii) with vendors and service providers retained in connection with provision of the Service, including for data analytics purposes (iii) to comply with law enforcement requests and legal process (such as a court order or subpoena) legal action or law enforcement; (iv) to enforce or apply this Privacy Policy, our Terms of Use or our other policies or agreements; (v) respond to your requests; (vi) protect Zingle’s, your, or others’ legal rights and/or property; or (vii) if Zingle is involved in a merger, acquisition or asset sale, in which case the use of your information will be governed by the provisions of the Privacy Policy in effect at the time Zingle collected such information. One of the service providers that we use for data analytics is Google Analytics. If you do not want Google Analytics to collect and use information about your use of the Service, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/).

 

Depending on your account settings, some of the information you enter while registering may be displayed on the Service.

 

If you are a Consumer, then we may share information about you with a Customer that you interact with via the Service, such as your messaging history with that Customer. 

 

We do not rent, sell, or share personal information about you that we collect on the Service with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission.  We may allow access to data collected by the Service to enable the delivery of online advertising to you and others on the Service and on other websites and online services, or to send you information we think may be useful or relevant to you.

 

We may share anonymized and aggregated information with third parties.

 

6. COOKIES AND RELATED TECHNOLOGIES

 

The Service uses cookies and other automatic data collection methods to enhance your user experience — to remember your personal settings, for instance.

 

When you visit the Service, we and our third-party service providers, such as ad networks and analytics providers, receive and record information on server logs from your browser, including your IP address, and from Cookies and similar technology.  Our service providers may collect information about your online activities over time and across different online services, if those online services also use the same service providers.  You may be able to change browser settings to block and delete cookies when you access the Site through a web browser.  However, if you do that, then the Service may not work properly.

 

By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service.

 

7. ZINGLE’S SECURITY & STORAGE PROCEDURES FOR YOUR DATA

 

Zingle is conscious of the importance of your data to you and conscientious about protecting that data from loss, theft, or misuse. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.  Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

 

8. DO NOT TRACK

 

Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.

 

By using the Service or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service.  If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an e-mail to you.  You may have a legal right to receive this notice in writing.  To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at info@zingle.me.

 

9. CHILDREN UNDER 13 YEARS OF AGE

 

The Service is not intended for persons under 13 years of age, and is not intentionally developed for or directed to children. We do not knowingly solicit or collect any information from children under the age of 13, nor do we knowingly market our products or services to children under the age of 13. If we learn that we have collected information of a child under 13, we will take steps to delete such information from our files as soon as possible and, if applicable, terminate that child’s account.

 

10. CHOICES YOU HAVE WITH YOUR INFORMATION

 

    • Account Information. Through your account settings, you can update some of your personal information, such as your name and email address. You can also contact us at info@zingle.me to update your information.

 

    • Location Information. You can prevent us from collecting location information from your device by changing the settings on your device; however, if you do not provide us with location information you may not be able to fully use the Service.

 

    • Opt-out. You can unsubscribe from promotional emails from us via the unsubscribe link provided in the email. Even if you opt out from receiving promotional email messages from us, you will continue to receive administrative messages from us.  If you are receiving texts sent via the Service and you wish to opt out, reply STOP to any such message, or send an email with your cellphone number and the subject line “Opt-Out” to info@zingle.me.

 

11. INTERNATIONAL USERS

 

If you visit the Service from the European Union or other regions with laws governing data collection and use, then please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information to the Service, you consent to any transfer and processing in accordance with this Policy.

 

12. CHANGES TO OUR PRIVACY POLICY AND PRACTICES

 

  • Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and update the “Effective Date” above.  If you are concerned about how your information is used, then bookmark this page and read this Privacy Policy periodically.  Your continued use of the Service after changes to the Privacy Policy constitutes your acceptance of the new terms of the Privacy Policy.
  • New Uses of Information. From time-to-time, we may desire to use information for uses not previously disclosed in our Privacy Policy.  If our practices change regarding previously collected information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, then we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

 

13. CONTACTING US

Should you have any questions in regards to this Privacy Policy, please contact our representatives at the following email and they will be more than happy to clarify and assist you in any way possible: info@zingleme.com, or by mail at: Zingle, 2270 Camino Vida Roble Suite K, Carlsbad CA 92012.

If you have any questions or to learn more about Zingle feel free to contact us anytime.
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