Customer Texting Software | Zingle
Customer Texting Software | Zingle
Zingle software products help to manage conversations, analytics, automations, your contacts and more.
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ZINGLE YOUR CUSTOMERS

TEXTING FOR BUSINESS HAS ARRIVED

Zingle is a business text messaging app that enables businesses and customers to talk with each other through text and messaging – the #1 preferred method of communication today. Zingle is a cloud-based service so we promise there is nothing to install. Just sign up and you’re ready to get Zingling with your customers.

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INBOX

THE INBOX IS YOUR CONSOLIDATED VIEW OF ALL CUSTOMER CONVERSATIONS

Regardless of whether customers use text messaging, Facebook Messenger, WeChat, or any other messaging app, businesses can manage conversations and engage with all customers consistently. The Inbox is accessible on any web browser or mobile device, so you’re always Zingling with your customers, regardless of where you might be.

TranslatIONS

Translate between 90 different languages. So no matter what language your customers speak, you are able to communicate with them. And you thought the Universal Transponder only existed in Star Trek!

TEMPLATES

Use templates to predefine responses, speeding the time to respond while increasing consistency of communication across your staff.

PICTURES, EMOJIS & More

Share pictures and emojis with customers to help get your message across. Yes that’s right – SMS, MMS, attachments, etc., etc. If you can text it, you can Zingle it!

ZINGLE FROM ANYWHERE

That’s right, you can Zingle from any web browser plus we have iOS and Android apps (Coming Feb 2017!) so you’ll never miss a conversation.

GET A DEMO OF THE INBOX

CONTACTS

Maintaining up-to-date information about your customers is critical.

With Zingle, contact management is fast and simple. Zingle maintains all or your customer’s important details. Not only can you get quick access to someone’s phone number (for SMS messaging or gasp…calling!), email address, Facebook profile, etc, but you can also see any tags or custom fields you’ve associated with each contact. Already have a contact list? Great! You can easily import contacts via a CSV or XLS file.

SEARCH

Need to find a specific customer? Search for contacts based on tags or any field associated with a contact.

GROUP MESSAGING

Send messages to a single contact or a whole group of contacts at once. Don’t worry, when they respond the conversation is private between just you and that customer.

AUTOMATIONS

After you start text messaging with your customers, the next step is to unleash the full power of Zingle by automating responses and actions.

Are there common requests or questions coming in from customers? What’s the WiFi password? What’s today’s lunch special? What hours are you open? Automations allow you to create predefined responses when these types of questions get texted it, allowing your staff to focus on the harder stuff. With Automations you can quickly set up your business for even more successful customer texting:

ALERTS

Worried someone isn’t responding fast enough? Create alerts so that you ensure all requests are responded in a timely manner.

REGISTRATION SCRIPTS

Has a new, previously unknown contact texted you? Automatically ask for their name and other details. Get it once, never have to ask again.

SURVEYS

Show customers the love they deserve. Send surveys to track customer satisfaction or to get feedback on their service experience.

CUSTOM FOR YOU

If you can dream it, you can build it with Zingle. Automate actions, update fields and tags, send information to other systems. Whatever you want to do, it’s likely possible with Automations!

ANALYTICS

Leverage Analytics to inform and make sure that what happens in Zingle does not stay in Zingle.

Malcolm Forbes once said, “The best vision is insight”. Given how busy life is, it’s easy to rely on gut feel and what we think is right. With Analytics, Zingle helps inform your vision with actionable insights as to what is happening with your customers. Are they happy or frustrated? How do they want to engage with me? How productive is my team? Leverage Analytics to inform and make sure that what happens in Zingle does not stay in Zingle.

FACEBOOK & SOCIAL

Is Facebook Messenger a good channel for me? Measure the volume of communication through text, Facebook, and any other channel you make available.

MANAGEMENT TOOLS

How fast is my staff responding? Track average time it takes to respond to customers and the level of engagement for each person on your staff.

CUSTOMER ANALYTICS

Am I delivering on my customer’s expectations? Track customer satisfaction to ensure your service is delivering happy outcomes.

SAVE TIME

Are Automations working? Automations save you time by focusing staff on other tasks. Measure your times savings and watch you ROI grow!

GET A DEMO TODAY

MOBILE

WORK IS MOBILE

Seriously, how many of us are shackled to a desk? With Zingle’s iOS and Android apps you have the power of Zingle in your pocket, wherever you may be (just make sure you have cell or wifi coverage!) Get the Zingle app in iTunes or Google Play (Coming Feb 2017) stores.

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INTEGRATIONS

Zingle is a friendly business text messaging app! Have an app you want to connect with Zingle? Leverage our API to connect to anything you can imagine. The Zingle API enables developers to tap into the powerful Zingle platform and data, through programmatic integration. Just about everything available in Zingle is also accessible through our simple to use REST API.

 

Check out our great out-of-the-box integrations with Hospitality Standards HotSOS and Opera.

SEE IT IN ACTION

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Demo
See how it works! Text us at +1 (858) 877-9200