ZINGLE YOUR CUSTOMERS
ZINGLE YOUR CUSTOMERS
TEXTING FOR BUSINESS HAS ARRIVED
Zingle is a business text messaging app that enables businesses and customers to talk with each other through text and messaging – the #1 preferred method of communication today. Zingle is a cloud-based service so we promise there is nothing to install. Just sign up and you’re ready to get Zingling with your customers.
THE INBOX IS YOUR CONSOLIDATED VIEW OF ALL CUSTOMER CONVERSATIONS
Regardless of whether customers use text messaging, Facebook Messenger, WeChat, or any other messaging app, businesses can manage conversations and engage with all customers consistently. The Inbox is accessible on any web browser or mobile device, so you’re always Zingling with your customers, regardless of where you might be.
Translate between 90 different languages. So no matter what language your customers speak, you are able to communicate with them. And you thought the Universal Transponder only existed in Star Trek!
Use templates to predefine responses, speeding the time to respond while increasing consistency of communication across your staff.
PICTURES, EMOJIS & More
Share pictures and emojis with customers to help get your message across. Yes that’s right – SMS, MMS, attachments, etc., etc. If you can text it, you can Zingle it!
ZINGLE FROM ANYWHERE
That’s right, you can Zingle from any web browser plus we have iOS and Android apps (Coming Feb 2017!) so you’ll never miss a conversation.
Maintaining up-to-date information about your customers is critical.
With Zingle, contact management is fast and simple. Zingle maintains all or your customer’s important details. Not only can you get quick access to someone’s phone number (for SMS messaging or gasp…calling!), email address, Facebook profile, etc, but you can also see any tags or custom fields you’ve associated with each contact. Already have a contact list? Great! You can easily import contacts via a CSV or XLS file.
After you start text messaging with your customers, the next step is to unleash the full power of Zingle by automating responses and actions.
Are there common requests or questions coming in from customers? What’s the WiFi password? What’s today’s lunch special? What hours are you open? Automations allow you to create predefined responses when these types of questions get texted it, allowing your staff to focus on the harder stuff. With Automations you can quickly set up your business for even more successful customer texting:
Worried someone isn’t responding fast enough? Create alerts so that you ensure all requests are responded in a timely manner.
Has a new, previously unknown contact texted you? Automatically ask for their name and other details. Get it once, never have to ask again.
Show customers the love they deserve. Send surveys to track customer satisfaction or to get feedback on their service experience.
CUSTOM FOR YOU
If you can dream it, you can build it with Zingle. Automate actions, update fields and tags, send information to other systems. Whatever you want to do, it’s likely possible with Automations!
Leverage Analytics to inform and make sure that what happens in Zingle does not stay in Zingle.
Malcolm Forbes once said, “The best vision is insight”. Given how busy life is, it’s easy to rely on gut feel and what we think is right. With Analytics, Zingle helps inform your vision with actionable insights as to what is happening with your customers. Are they happy or frustrated? How do they want to engage with me? How productive is my team? Leverage Analytics to inform and make sure that what happens in Zingle does not stay in Zingle.
FACEBOOK & SOCIAL
Is Facebook Messenger a good channel for me? Measure the volume of communication through text, Facebook, and any other channel you make available.
How fast is my staff responding? Track average time it takes to respond to customers and the level of engagement for each person on your staff.
Am I delivering on my customer’s expectations? Track customer satisfaction to ensure your service is delivering happy outcomes.
Are Automations working? Automations save you time by focusing staff on other tasks. Measure your times savings and watch you ROI grow!
Zingle is a friendly business text messaging app! Have an app you want to connect with Zingle? Leverage our API to connect to anything you can imagine. The Zingle API enables developers to tap into the powerful Zingle platform and data, through programmatic integration. Just about everything available in Zingle is also accessible through our simple to use REST API.
Check out our great out-of-the-box integrations with Hospitality Standards HotSOS and Opera.