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Posts Tagged ‘automation’

Zingle Announces Four New Integrations to Help Hotels Further Personalize the Guest Experience

CARLSBAD, CALIF. (PRWEB) JULY 11, 2019 Leading business-to-customer messaging solution, Zingle, today announced new integrations with several solutions commonly used in hospitality property operations, including Springer-Miller Systems, Maestro, Megasys, and Visual One. As hoteliers continue to look for ways to drive loyalty and personalize the end-to-end travel experience, the integrations allow teams to leverage the full…

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Zing-It! Conversation Assignments

For large-sized businesses that use text messaging to communicate with customers through various departments, efficiency is extremely important. Having incoming messages routed to the right person who can answer specific questions or fulfill requests helps businesses with customer service response time as well as improving employee productivity. In this Zing-It! Episode, we will show you…

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Zingle Unveils Next Evolution of AI-Powered Guest Messaging Platform for Hotels

New Artificial Intelligence & Analytics Features Give Hotels Enhanced Opportunity to Personalize the Guest Experience CARLSBAD, CALIF. (PRWEB) JUNE 03, 2019 With hoteliers continuing to double down on technology spending aimed at increasing loyalty and personalizing the end-to-end travel experience, leading business-to-customer messaging solution, Zingle, today announced several new artificial intelligence and analytics features designed…

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Zing It! Automating Post Check-in Welcome Messages

Besides casual greetings and transactional interactions, hoteliers struggle to truly understand if guests are satisfied during their stay. They usually don’t find out about issues until guests have left the property and posted a negative review. In a recent webinar focused on mid-stay guest engagement, Michelle Huntzinger, VP of Hotel Operations at SLS Casino &…

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Zing-It! Automating Appointment Reminders

In our new series called Zing-It!, we’ll show you various examples of how you can use Zingle’s workflow automation engine (called Zings) to streamline communication and improve employee efficiency while providing a better experience for your customers. In this episode, we will highlight how to automate appoint reminder notifications. The success of any service-based business…

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Zing-It! Generating Real-time Customer Feedback & Reviews

In our new series called Zing-It!, we’ll show you various examples of how you can use Zingle’s workflow automation engine (called Zings) to streamline communication and improve employee efficiency while providing a better experience for your customers. In this episode, we will highlight how to automate customer satisfaction surveys. Customer feedback is the fuel that…

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5 Ways to Improve Customer Service with Automation

I recently came across an article with a headline I couldn’t resist clicking on. The headline read “New Study: 62% of Companies Ignore Customer Service Emails” I thought to myself, it must be clickbait, but I clicked it anyways. What I found was shocking. This was an interesting study because it truly shows the break…

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Why Intelligent Automation is Crucial to Business Texting

Text messaging has quickly become the preferred choice of communication between businesses and consumers in the mobile due to its speed and simplicity. With 80% of professionals currently using text messages for business purposes, it is a no-brainer that more businesses will adopt texting in the near future. As with other business technology, intelligent automation…

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