Posts Tagged ‘business text messaging’

5 Signs Your Business Needs a Text Messaging Software

business text messaging

As we head into 2019, what are your plans to enhance your customer experience and differentiate yourself from the competition? I’m sure you already know the importance of providing a better customer experience, but did you know that 84% of organizations working to improve CX report an increase in revenue while 79% report a cost…

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Combining Employee and Customer Feedback to Improve Customer Experience

Delivery great customer experiences start within the culture of an organization. It’s common for companies to leverage customer satisfaction surveys such as NPS (Net Promoter Score), CSAT (Customer Satisfaction) as well as CES (Customer Effort Score) to determine how well they are serving their customers. But that may not give you the full picture. Customer…

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What is an Omnichannel Customer Experience & Why is it Important?

According to Google, 98% of Americans switch between devices on the same day. Today’s savvy consumers have a variety of options when it comes to engaging with your brand. From desktop & laptop computers to tablets & smartphones and even brick and mortar stores, the customer journey path is more complicated than ever. Let’s get…

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10 Customer Experience Statistics and Tips for Improvement – Infographic

The evolution of technology has dramatically changed the customer experience. With more channels, devices and options, customer expectations are higher than ever. Businesses need to step up their customer experience strategy to not only meet but exceed those expectations to build a lifelong relationship with their customers. To help businesses stay competitive, check out this…

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Manchester Grand Hyatt Improves Internal Staff Communication with Text Messaging

About Manchester Grand Hyatt Hotel Discover the vibrant culture and natural beauty of Southern California when you stay at Manchester Grand Hyatt San Diego. Their convenient hotel near downtown San Diego offers a spectacular waterfront resort-like setting, complete with shopping, dining, and entertainment venues. Objective As a longtime Zingle customer, the Manchester Grand Hyatt Hotel…

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Is Text Message Ordering the Future of Retail and Commerce?

There is no denying that our smartphones and mobile devices have taken over our shopping habits. With mobile devices accounting for 48% of all Google searches, and U.S. mobile retail commerce sales expected to take nearly 54% of overall ecommerce sales by 2021, it’s time for businesses to seriously think about how they can take…

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How to Personalize the Customer Service Experience

A good starting point would be to answer why a company would want to personalize their customer service experience in the first place? There are two reasons: The first is that consumers are demanding personalization across the entire customer journey, and are willing to provide information in exchange for it. To provide some context, companies…

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Text Messaging: The Future of Customer Communication?

The way businesses communicate both internally and externally has always evolved due to constant innovation in communication technology. These technological advances in communication have been driven by the need for increased speed and convenience. Think about all the channels available for business and customer communication today: Phone, Fax, Email, Live Chat, Social Media and Text…

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How to Integrate Text Messaging into Your Social Media Strategy

Social media has been growing at a rapid rate in the last 10 years. In 2018, 69% of Americans use some type of social media. (Source) Businesses have a huge opportunity to leverage popular platforms such as Facebook, Instagram, Twitter and other social networking sites to better understand their customers and engage with them. This…

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15 Business Text Messaging Examples for Customer Communication

If you want to reach customers today, you must adapt to changes in their communication preferences. Due to its speed and simplicity, text messaging has become a way for businesses of all types to engage customers, especially the younger generation. As a matter of fact, consumers also want to communicate with businesses via text messaging…

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How Text Messaging Improves Business Operational Efficiency

You often hear about how text messaging helps to improve customer service as well as the overall customer experience. But texting doesn’t just benefit the customers, it also helps improve the overall operational efficiency of businesses as well as boosting the productivity and satisfaction of employees. According to a survey by Staples, 75% of American…

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5 Ways Business Text Messaging Builds Customer Loyalty

“Customer retention is a byproduct of customer service and experience. Create a good experience, that’s consistent and predictable, and you have a shot at customer retention.” – Shep Hyken via NGDATA.com I think this quote is spot on when it comes to retaining customers and building loyalty. You don’t even need to have a great…

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10 Ways Service-Based Businesses Use Text Messaging to Delight Customers

There are two crucial elements of any service business that contribute to success, the service itself and customer communication. If you own or work for a service-based business, you know the importance of communication. Fast and clear communication can be the difference between getting the customer or losing it to a competitor. It doesn’t matter…

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5 Ways to Improve Your Customer Experience for 2018 and Beyond

As products and services become more commoditized, businesses need to differentiate their brand by providing unique and memorable experiences for each individual customer. According to Walker Info, by 2020, customer experience will overtake price and product as the key brand differentiator. That’s why in 2017, 50% of product investment projects was redirected to customer experience…

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Introducing Zingle 5.0

Our goal here at Zingle is to help businesses create better relationships with their customers. We recognized that consumers wanted to have a faster and easier way to communicate with businesses and intelligent messaging is the solution for better customer experiences. We listened to the market and our customers on how we can take Zingle…

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How to Properly Handle Negative Reviews of Your Business

Today, few things are more important to your business than your online presence. With 97% of consumers turning to a search engine when they buy a product, your digital footprint is more important than ever. And while there are many facets that you can control, the internet has provided a platform for anyone to share…

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Hotel Guests Rave About Text Messaging on TripAdvisor

Delivering a delightful hotel guest experience has its benefits, especially when happy guests rave about it on TripAdvisor. This infographic shows guests love using text messaging to engage with their favorite hotels throughout their entire experience. DOWNLOAD INFOGRAPHICYou May Also Like: How to Improve Your Hotel Guest Experience with Text Messaging

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Text or Call? How Guests Want to Communicate with Hotels in the Mobile Era

With nearly 50 million Americans preparing for Thanksgiving travel, and another 100 million booking trips between Christmas and New Year’s, hotels are preparing for some of the busiest days of the year. With hotel bookings on mobile devices up 67% in the U.S. last year, that means many guests are primed for mobile customer service…

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How to Get More Feedback from Your Customers Through Text Messaging

Customer feedback is arguably the most important piece of data for any business. Knowing how your customers feel about your brand and their experience associated with it can help improve many aspects of your business including customer service, internal processes and the product or service that you provide. The importance of keeping existing customers is…

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Zingle Wins Customer Service Software Awards from FinancesOnline

We are proud to announce that Zingle recently was recognized with two major awards from a leading B2B software review site. FinancesOnline granted Zingle Business Text Messaging the 2017 Great User Experience and Rising Star Awards for its intuitive design and high usability to deliver better customer service and experience. The awards were given after…

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How to Improve Your Hotel Guest Experience with Text Messaging

It doesn’t matter what size your hotel is, the main objective should be to create the best guest experience possible. The guest experience does not begin when the guest arrives at your hotel, it starts right after they book their stay. Communication is a crucial aspect of the guest experience that can truly affect how…

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5 Ways Businesses Lose Money by Not Using Text Messaging

There are few things more important to businesses than increasing revenue and reducing costs. Improving operational processes can help businesses create better customer experiences while maximizing staff efficiency. With much more product parity and an oversaturated market, providing a better than good customer experience is crucial for survival in any industry. According to Walker Info,…

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10 Questions to Ask When Choosing a Business Text Messaging Solution

Evaluating software for your business is always a tough task. No matter what kind of solution you are looking for, there are countless providers that say they offer what you need. This is also true when you are looking for a business text messaging solution. If you look at a software review site like Capterra,…

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Why You’re Doing Business Texting Wrong, and How to Fix It.

Many businesses are starting to use text messaging as a new way to communicate with their customers, with applications from customer service to marketing. In fact, 80% of people already use text messaging for business purposes. However, some businesses see text messaging as simply a feature or tool, and not something with broader implications that…

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Top 3 Takeaways From the Messaging Tech Session at Advertising Week New York 2017

This week, industry leaders in marketing, advertising, media, and technology gathered in New York City for Advertising Week to discuss challenges and opportunities that businesses face today. At the conference, the leaders shared their thoughts and best practices for how businesses can tackle the obstacles they encounter and provide better customer experiences. One particularly popular…

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5 Reasons Text Messaging is the Future of Customer Experience

Consumers today are in control when it comes to how they want to interact with businesses. With many channels available including website, email, phone, live chat and social media, it’s up to forward-thinking businesses to leverage as many channels as possible to deliver the best customer service experience possible. According to a study by Aberdeen…

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Infographic: Texting is the New Email for Customer Communication

Getting the attention of today’s digitally savvy consumers is tougher than ever. With email spam making up 45% of all emails, you need to find new ways to reach more customers in today’s smartphone-obsessed world. Providing multiple communication touchpoints enables you to be where your customers are, no matter how they choose to interact. Text…

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Why Intelligent Automation is Crucial to Business Texting

Text messaging has quickly become the preferred choice of communication between businesses and consumers in the mobile due to its speed and simplicity. With 80% of professionals currently using text messages for business purposes, it is a no-brainer that more businesses will adopt texting in the near future. As with other business technology, intelligent automation…

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