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Posts Tagged ‘guest experience’

Free eBook: Secrets to Serving the Millennial Traveler

Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences. They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check…

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