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Posts Tagged ‘hotel guest experience’

Rising Labor Costs and Slowing Growth a Major Concern for Hoteliers

During this month’s NYU International Hospitality Industry Investment Conference, much of the talk centered around rising labor costs and the effect it will have on the future of hospitality. Hotels operate 24 hours a day year round, which always makes operational costs and labor top of mind for hotel owners and investors. But the concerns…

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Hotel Inefficiencies that Hinder the Guest Experience

Other than increasing bookings and revenue, reducing operational costs is a top priority for hotel owners and managers. As data from CBRE shows about 77% of hotel expenses are labor and operating costs. This presents a huge opportunity for hotels to revisit and analyze their operational processes and identify areas where both labor and operational…

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Zing It! Automating Post Check-in Welcome Messages

Besides casual greetings and transactional interactions, hoteliers struggle to truly understand if guests are satisfied during their stay. They usually don’t find out about issues until guests have left the property and posted a negative review. In a recent webinar focused on mid-stay guest engagement, Michelle Huntzinger, VP of Hotel Operations at SLS Casino &…

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In-Stay Service Recovery: Your Hotel’s Missing Opportunity.

Do you know how your hotel guests feel about their experience during their stay? Hotels often send post-stay surveys a day or later after the guest has left the hotel. Often times, it’s too late to do anything about a bad experience. Hotel managers often comment on negative reviews on social sites asking unhappy guests…

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Webinar: Defining Moments for Guests, Hidden Opportunities for Hotels.

very hotel guest has a defining moment that creates an opportunity for hotels to deliver on an experience that is memorable. In this recorded webinar titled Defining Moments for Guests, Hidden Opportunity for Hotels: High Impact Guest Experience Strategies for 2019, you will hear from Zingle founder/CEO Ford Blakely and Zingle SVP of Marketing Jason Hekl…

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Webinar: Experience Over Everything – Why Messaging is the Future of Guest Engagement

Fast and efficient communication can dramatically elevate your hotel’s guest experience. In this recorded webinar, you will hear stories from Chris Nelbach, Director of Revenue Strategies and Michelle Farrell, Director of Reservations from La Cantera Resort as they take you through their journey of identifying guest experience challenges and how messaging helped improve service efficiency…

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What Hotels can Learn from Competitor Reviews

As the famous saying goes, “keep your friends close and your enemies closer”. This is especially true when it comes to hotels competing for business. As you may already know, the impact of TripAdvisor has on influencing booking decisions. According to TripAdvisor, 83% of travelers rely on bubble ratings when choosing a hotel. Additionally, 88%…

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Webinar: How to Get Your Guests to Spend More and Love You for It

Did you know that fully engaged hotel guests spend 46% more per year than disengaged guests? Without guest engagement, there is no revenue. In this recorded webinar presentation, we will be sharing some interesting stories around different travel experiences and ways hotels can leverage guest data, personalization and real-time communication to engage guests with more…

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How Hotels Can Make International Guests Feel Extra Special

Growing your hotel business and overall brand recognition can be achieved by attracting guests from all over the world. According to the U.S. Travel Association, In 2017, U.S. Travel Exports (includes general travel spending, international passenger fares, as well as international traveler spending on medical, educational and cross-border/seasonal work-related activities) totaled $251 billion.   Additionally,…

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Why Hotels Should Integrate Text Messaging into The Guest Experience

Today’s hotel guests demand instant service, but many hotels fail to provide it. Why? It’s not because they don’t want to, it’s mainly because they fail to use and integrate the right technologies to deliver the best guest experience possible. A recent Hospitality Technology Report from Fuel Marketing showed that the number one technology challenge…

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3 Takeaways from the 2018 Hospitality Technology Study

Last month, hotel marketing agency Fuel Travel released a 2018 Hospitality Technology Study, which takes a look at how both hoteliers and their suppliers feel about the current state of hotel technology. In this study recap, I will be focusing on the top 3 takeaways from the hotelier perspective and share their major challenges and…

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10 Ways to Improve the Hotel Guest App Experience

Did you know? The world’s first smartphone was introduced by IBM in 1993 (called Simon Personal Communicator) that was equipped with features like a calculator, world clock, calendar and contact book. It even allowed you to send/receive emails, faxes and pages. Remember those good old pagers? (Source: Rob Stothard/Getty)   This was more than 15…

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5 Ways to Make Hotel Guest Experiences More Interactive

A memorable hotel stay is more than just a comfortable bed and clean sheets. Building loyalty in today’s price-competitive hotel market is extremely difficult and cutting prices is just not the answer. However, providing guests with a more fun and interactive experience can get them to remember your hotel over the others. People love telling…

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Top 5 Hotel Guest Complaints and How to Fix Them

Imagine you’ve spent several hours in the car or on a plane traveling to a destination for work or vacation. You’re looking forward to arriving at your hotel, where you can finally settle in, catch up on rest and begin your trip. Now, imagine arriving at your hotel and finding that accommodations aren’t so…well, accommodating.…

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Talbott Hotel Taps into Text Messaging to Drive Incremental Revenue

About Talbott Hotel Located in Chicago’s Gold Coast Historic District, Talbott Hotel is for guests who savor the finer things but are not interested in formality. Talbott Hotel is defined by its timeless modern architecture, well-appointed yet comfortable décor, and exceptional personalized customer service.   Objective Focused on delivering a fast and personalized experience for…

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Revolutionize Hotel Guest Experiences with Text Messaging

How Amadeus HotSOS seamlessly works with Zingle’s Hotel Guest Messaging Solution to provide a faster and more personalized guest experience. It’s all about the guests! The future of hotel success heavily relies on delivering a personalized and memorable experience that keeps them coming back. Gartner predicts that by 2018, more than 50% of organizations will…

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Press Release: Zingle Teams with TripAdvisor to Automate Hospitality Reviews Via Text

Zingle, the hospitality industry’s leading, two-way, business-to-customer messaging platform, today announced that it has teamed with TripAdvisor to automate review collection for hundreds of its hotel customers, including Hyatt, Cosmopolitan Hotel, and Two Roads Hospitality. In addition, Zingle is teaming with Viator, a TripAdvisor company, to give hospitality customers the ability to message guests pre-arrival…

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Hotel Guests Rave About Text Messaging on TripAdvisor

Delivering a delightful hotel guest experience has its benefits, especially when happy guests rave about it on TripAdvisor. This infographic shows guests love using text messaging to engage with their favorite hotels throughout their entire experience. DOWNLOAD INFOGRAPHICYou May Also Like: How to Improve Your Hotel Guest Experience with Text Messaging

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How to Improve Your Hotel Guest Experience with Text Messaging

It doesn’t matter what size your hotel is, the main objective should be to create the best guest experience possible. The guest experience does not begin when the guest arrives at your hotel, it starts right after they book their stay. Communication is a crucial aspect of the guest experience that can truly affect how…

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MarBrisa Carlsbad Resort Boost Guest Satisfaction with SMS Text Messaging

About MarBrisa Resort The MarBrisa Carlsbad Resort (Hilton Grand Vacations Club at MarBrisa) has 14 Villas nestled on 43 acres of lush landscaping in Carlsbad, CA. Classic Spanish Mediterranean-style villas offer panoramic ocean and park views with an incomparable location close to all the best that Southern California has to offer. Challenge Focused on providing…

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5 Things Hotels Must do to Provide the Best Guest Experience

ACCORDING TO DELOITTE RESEARCH, TODAY’S CONSUMERS WANT AUTHENTICITY, PERSONALIZATION, REMOVAL OF FRICTION, AND ON-DEMAND FUNCTIONALITY IN THEIR TRAVEL EXPERIENCES. Hotels must innovate and get creative to adapt to these consumer needs to stay competitive. In our latest SlideShare titled “5 Things Hotels Must Do to Provide the Best Guest Experience”, we researched the top five…

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