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Zingle Raises Additional $11M Funding to Bring AI in Hospitality

A business-to-customer messaging solution, Zingle, announced today that it has raised an additional $11M in funding. Led by PeakSpan Capital, the funding will be used to build out the company's solutions and the team as Zingle pushes further into hospitality.

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Two-out-of-three Americans interact with AI chatbots, but we still prefer humans

A recent study by B2C text messaging solution Zingle surveyed over 1,400 Americans to find out about how they felt about their interactions with machines versus humans, and what this means for the future of customer service.... Continue Reading

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Local flavor a big part of the appeal at the Confidante Miami Beach

Today that's achieved by using the Zingle app, enabling hotel management to interface with top-tier guests before and during their stay.... Continue Reading

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Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time

B2C messaging solution Zingle, which works with a variety of hospitality clients, surveyed more than 1,400 consumers about how they feel about bots versus humans for customer service.... Continue Reading

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Zingle Wants Hotels to Get the Message on Customer Service

Zingle’s service lets hotels and other businesses manage incoming messages in one place. It can automatically generate replies and create service tickets using natural language processing.... Continue Reading

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Upleveling Customer Experience With Text Messaging

It is estimated that over 8,600 brick-and-mortar stores will have closed their doors in 2017. These dismaying numbers surpass 2008, the worst year on record for retail, when 6,163 stores turned off their lights for good... Continue Reading

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Zingle Teams with TripAdvisor to Automate Hospitality Reviews Via Text

Zingle, a two-way, business-to-customer messaging platform for the hospitality industry, announced that it has teamed with TripAdvisor to automate review collection for hundreds of its hotel customers, including Hyatt, Cosmopolitan Hotel, and Two Roads Hospitality... Continue Reading

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What Really Makes for a Great Customer Experience? : Thoughts from Today’s Top CX Experts

With customer experience expected to overtake everything, including price and product quality as the top brand differentiator by 2020, it’s no wonder that organizations and their leaders are doubling down on their CX efforts... Continue Reading

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How Text Messaging Improves Hotel Staff Efficiency

When a guest stays at your hotel, you’re not just offering them a room or a place to sleep — you’re providing an experience... Continue Reading