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Explore Zingle's Recent Press

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Under 45s trust bots over humans with personal data

We are becoming more and more concerned that AI will replace humans in business. Now, a new study shows that digital assistants appear to be more trustworthy.

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Zingle Releases New AI and Analytics Features to Help Hoteliers Personalize the Guest Experience

The new features enable hotels to communicate with guests in more meaningful and personalized ways while capturing powerful and actionable insights to improve operations.

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Zingle Raises Additional $11M Funding to Bring AI in Hospitality

Led by PeakSpan Capital, Zingle’s most recent round of investment will be used to expand the company’s artificial intelligence capabilities and ramp up hiring efforts, according to CEO and cofounder of Zingle, Ford Blakely.

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Two-out-of-three Americans interact with AI chatbots, but we still prefer humans

A recent study by B2C text messaging solution Zingle surveyed over 1,400 Americans to find out about how they felt about their interactions with machines versus humans, and what this means for the future of customer service.... Continue Reading

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Local flavor a big part of the appeal at the Confidante Miami Beach

Today that's achieved by using the Zingle app, enabling hotel management to interface with top-tier guests before and during their stay.... Continue Reading

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Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time

B2C messaging solution Zingle, which works with a variety of hospitality clients, surveyed more than 1,400 consumers about how they feel about bots versus humans for customer service.... Continue Reading

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Zingle Wants Hotels to Get the Message on Customer Service

Zingle’s service lets hotels and other businesses manage incoming messages in one place. It can automatically generate replies and create service tickets using natural language processing.... Continue Reading


Upleveling Customer Experience With Text Messaging

It is estimated that over 8,600 brick-and-mortar stores will have closed their doors in 2017. These dismaying numbers surpass 2008, the worst year on record for retail, when 6,163 stores turned off their lights for good... Continue Reading


Zingle Teams with TripAdvisor to Automate Hospitality Reviews Via Text

Zingle, a two-way, business-to-customer messaging platform for the hospitality industry, announced that it has teamed with TripAdvisor to automate review collection for hundreds of its hotel customers, including Hyatt, Cosmopolitan Hotel, and Two Roads Hospitality... Continue Reading


What Really Makes for a Great Customer Experience? : Thoughts from Today’s Top CX Experts

With customer experience expected to overtake everything, including price and product quality as the top brand differentiator by 2020, it’s no wonder that organizations and their leaders are doubling down on their CX efforts... Continue Reading


How Text Messaging Improves Hotel Staff Efficiency

When a guest stays at your hotel, you’re not just offering them a room or a place to sleep — you’re providing an experience... Continue Reading